Tuesday, April 23, 2024
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Equity Bank Kenya responds to cases of loss of funds by customers online

Equity Bank Kenya has come under fire over the last few days by Kenyans on social media regarding the increasing number of (fraud) cases associated with mostly its mobile banking platforms.

In a series of posts and screengrabs shared on social media platforms especially Twitter, the bank’s customers have lamented losses of varying amounts that have put the lender on the spot regarding the safety of its customer’s data and funds. Many of the cases point to insider collusion, social engineering or both.

In a statement posted on its Twitter account, Equity Bank Kenya says that it has been looking into all of the cases reported to it, following the due process and, where necessary, acting.

The bank goes on to share best practices to customers transacting via its platforms.

Just the other day, Stanbic had to issue a statement following a system glitch that resulted in a windfall for its mobile banking customers.



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