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Safaricom faces Bonga points probe

Telecommunications company Safaricom is set to be quizzed over its recent move to limit its loyalty points, dubbed Bonga points, to a period of 3 years.

According to a report in the Business Daily, Safaricom, alongside other mobile network operators, is set to be taken to task by lawmakers over its move to limit loyalty points, airtime, data and other purchases related to the services it offers.

“Parliament now wants the ICT Cabinet Secretary, Eliud Owalo, to explain the rationale behind the imposition of expiry dates on the services,” notes the BD report.

The committee responsible for communications at the National Assembly is said to also be keen on hearing from Internet Service Providers (ISPs) on the rationale behind throttling internet speeds.

A recent update to the Bonga points terms of services sees the loyalty points accrued by Safaricom subscribers since December 2019 expiring on 1st January 2023.

The company recently unveiled its commercial 5G network with several packages where users’ speeds are throttled upon the exhaustion of the specified bundle. The same is the case for users of its Fibre-to-the-Home product, Safaricom Home Fibre.



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